Devoting
adequate time to maintaining powerful relationships with your online friends,
customers and fans takes diligence, energy and creativity. Unfortunately,
some businesses and organizations take half-measures and believe the
relationship at point-of-sale or point-of-donation alone establishes long
lasting connections.
Relationships
take Time & Energy: What are you doing?
It’s
important to realize about ½ of your base (i.e., customers, friends, fans,
clients, etc.) are missing out on your messaging if you’re only using
traditional marketing. Newspaper, TV, and Radio marketing hit only a
small fraction of your audience these days. Get this…”One in four
teens are ‘cell-mostly’ internet users — far more than adults.”
Is your business/organization website up-to-date and smartphone friendly?
(Source: PEW).
Finding
and keeping customers is cheaper than attracting new ones. Here are 5
ways creative ways to remain connected:
5. Make your Website Smart
Phone Ready –
simplify your website design or create a mobile version. Read what
Entrepreneur Magazine says: Link
4. Social Media – Connect with your audience where
they hang out: Facebook, Twitter, LinkedIn,
Pinterest, and YouTube. Dedicate attention and time
and content consistently to these channels.
3. BLAST Text Messages – Have your fans opt-in for text
messages. Send TEXT Messages, Voice Messages, or Email messages via
sources such as: Wiggio or CallFire
2. Go Old School – stand out from the crowd by
sending an old-school newspaper tabloid to your friends, customers and fans via
U.S. Mail Service. The unexpected, hard-copy, paper, something you can
hold in your hand, cut pieces and post on your refrigerator may be the ticket
to remain connected.
1. Fan Club – by remembering your customers’
special days and sending a personalized note you’re building powerful
relationships. It can be as simple as an email note, postcard, or sending
them a text message, just sayin’ – “thinking about you, have a great day.”
WARNING!!! All too often many of us have
difficulty in finding the time to “deal” with marketing and maintaining
customer relationships – when you feel this coming on, ask for help.
I’m
fond of saying: “You Can do Anything…but Not Everything.” Good luck
building and maintaining your relationships.
~Brad

I was just talking about customer service with a group I'm in last week! This is so timely. Thanks for the tips - I'll be using a few, if not all, of these.
ReplyDeleteThanks for your comments, Jill. Am glad my thoughts found a good home. Much luck with your endeavors!
ReplyDelete~Brad